FAQ & HELP

Answers

An item is missing from my shipment

First, check the tracking information on your order and make sure that you've received a box for each tracking number. If you have all the boxes, but still can't find the item, search through the packing material in the boxes to see if they are really empty. If you still can't find the item, contact Customer Support.



Do you ship to Canada and other countries other than the US?
We offer shipping to other countries including Canada. To setup your order for international shipment, enter the items you would like to order into your shopping cart. Then contact us by phone so we can assist with processing your order.

How do I find the product I need for my job?
Read below to find out how to search or browse through our site. 
We offer a deep selection of products from a vast variety of manufacturers, divided into specialty stores with dozens of categories within each store. That's a lot of stuff to sort through, so we created cutting-edge search engines to help you quickly find whatever you want. 

Search

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The easiest and fastest way to find something in any of our stores is to use the Search located at the top right side of each page. 

You can search by the name of the product, or features of the products such as manufacturer, product name, etc. 

If you're not sure how to spell something, use a * as a wildcard character. For example, typing in 'Ceiling*' will lead you to Ceiling Medallions, Ceiling Tiles, etc. 

Browse

Our site is also a great place to browse. Click on any of the in-store categories listed on the left side of each store's home page. Visit our many specialty and manufacturer stores or explore our great buys and bestseller lists. 

Enjoy a complete shopping experience without ever leaving your seat! 

How do I use a coupon?
Every now and then we offer coupons and discounts that will go out to our registered subscribers. With these coupons or discount codes you can apply them to your order in the shopping cart page, or you can enter them when you are in the checkout process. It is that easy.

How much is my shipping?
Our Site will automatically compute and display shipping charges whenever you place an item in your shopping cart. If you are already logged in as a customer, a shipping amount will be generated for you. If you do not have an account, simply enter in your city, state, and zip code on the shopping cart page, and a shipping amount will be calculated for you. 

I received the wrong product, What do I do?
If you received an item that is incorrect, please Contact Support immediately upon receiving. We will then issue out the correct item and an RMA to pick up the incorrect item.

What are your available payment methods?

We accept multiple forms of payment to fit most needs. Below are the current payment methods we accept:

  • Credit Cards. We accept most major credit cards (including Visa, MasterCard, Discover, and American Express) both online and over the phone.
  • PayPal. PayPal allows members to have one Personal account linked to any bank account or credit card for easy payment. For more information, visit: http://www.paypal.com.
     
  • Check. Yes, we accept checks. To setup your order for check payment, create your wish cart and save it online. Then contact us by phone so we can assist with processing your order.
  • Wire Transfers. We accept wire transfers for orders over $1,000. As with check orders, please contact us by phone and we will assist with processing your order.


Payment methods for Canadian customers differ slightly. We accept payments by major credit cards (Visa, MasterCard, Discover, and American Express), PayPal, check, and wire transfer. All funds are billed and credited in United States dollars, not Canadian dollars. We are not responsible for any fees incurred for currency conversion.



What is your return policy?
Damaged, Wrong Item(s), and Defective Merchandise Policy
It is very important that you confirm the product is received undamaged, from shipment, and is the correct item. To do so, please examine the shipping box and all contents immediately upon receipt for any signs of damage, wrong item(s) or defective product(s). All claims must be initiated within 24 hours of delivery. Please contact our customer service department so that we can initiate the process. 

Defective/damaged merchandise can ONLY be replaced. We cannot issue a refund for merchandise that arrives damaged, wrong item(s), or defective or you don't want the merchandise any longer. If merchandise arrives that is incorrect, defective, or damaged we will gladly replace it at NO charge after you take a picture and email it to us.  We will then make the determincation to issue you a UPS Pre-Paid Label. The Pre-Paid label must be used for replacement of the same item that was damaged, incorrectly sent, or defective NOT for refund or replacement of a different item.

Return Policy for Refund
No refunds or exchanges on items.  Make sure that you are ordering the items that you will need to complete the job.  These moulding items are MADE-TO-ORDER and are not stocked in any warehouse.


What items classify for FREE shipping?
We offer a select offering of products that qualify for free shipping. Items will be clearly marked with a "Free Shipping" icon to identify these items ship free. Free shipping may not qualify for areas outside of the lower 48 states.